Much of the stuff that is written on organizational complexity is couched in terms of scientific concepts drawn from the natural world. This a wholly inappropriate way of trying to engage practising managers. More than that, though, it is also misleading to import scientific notions of chaos, complexity, thermodynamics, and the like into explanations of the complex social process of everyday human interaction - other than by way of analogy, perhaps.
Even then, I don't believe that it adds any value to use the related terminology in the context of managerial and consulting practice. Nor is there any need to do so. The dynamics of self-organization and emergence can be explained wholly in terms of the ongoing conversational interactions in which everyone is engaged and with which they are all familiar.
Attempts to explain this social process in terms of complexity science is, in my view, wholly misguided as well as counterproductive. The dynamics of human interaction are fundamentally different from those that are found in the natural world - from which the complexity sciences have been derived.