It's interesting how incidental remarks and observations about one field of activity can stimulate new ideas, fresh perspectives and useful insights in another. I was remined recently of one such incident that occurred several years ago.
The context
As I was driving to the local rail station one morning, on route to a client meeting in London, I happened to catch part of a radio 'phone-in programme. The topic centred on how best to raise children, given the concerns that had resurfaced in the previous day's news about the detrimental effects of youngsters' growing attraction to fast food, computer games and activities that offer instant gratification. At one point, it struck me that a comment made by one of the listeners neatly encapsulated a key aspect of my view on how consultants need to operate, if they are to add real value through their work.
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